Mens & Womens Designer clothing and Fashion from Aeropostale, Hollister, Havaianas, Voi Jeans, Lipsy, Zanerobe, French Connection FCUK, Rollasole, Numph, Bench, Sugarhill Boutique, Not The Same, Kaffe, American Eagle Outfitters, Fred Perry, Ralph Lauren, Diesel, Hugo Boss, G-Star, Calvin Klein.
Frequently Asked Questions
WHO ARE CLOTHING TRENDS?
CLOTHING TRENDS are part of the UK Kolours Ltd group who are an independent, limited company which was established in 2004 and is based in St. Albans, Hertfordshire, UK.
WHY AM I REDIRECTED TO WWW.UKKOLOURS.COM FOR SOME PRODUCTS TO PLACE MY ORDER?
Clothing Trends is part of the UK Kolours group and when purchasing many of our products you will be redirected to the www.ukkolours.com website to finalise and complete your order. At UK Kolours you will have access to the full product details, multiple images and other additional information and support for an easy ordering experience.
HOW MUCH DOES DELIVERY COST?
UK Standard – £3.95
UK Next Day – £5.95 (only available for orders placed through www.ukkolours.com)
Europe – £7.99
Rest of the world - £14.99
HOW SOON CAN I EXPECT DELIVERY OF MY ORDER?
UK Standard – within 3 working days from order
UK Next Day – next working day (if you order by 2pm, Monday to Friday)
Europe – within 2-7 working days from order
Rest of the world - within 14 working days from order
DO CLOTHING TRENDS HAVE A RETURNS POLICY?
Yes, we operate a 14 day returns policy during which time items can be returned for exchange or refund. Our full returns policy is available here: http://www.clothingtrends.co.uk/del_returns.htm
HOW DO I MAKE PAYMENT?
You can make a secure payment online by using SagePay (our credit card handling company). We can also take payment over the telephone on
+44 (0)203 1740170
I AM A UK CUSTOMER, WILL I PAY ANY CUSTOMS CHARGES OR DUTY ON MY ORDER?
No, you will not pay any customs charges or duty. We are a UK company and ALL our stock is held in the UK and so no charges apply. There are no hidden costs at all and so the cost of your order is the price you will pay.
WHAT ABOUT CUSTOMER SERVICE?
We have an excellent reputation for customer service and this is something we want to maintain. We endeavour to deal with all enquires and issues promptly and efficiently. Our ‘contact us’ page can be found at: http://www.clothingtrends.co.uk/contactuk.htm
WHAT IS 3D SECURE AUTHENTICATION?
To increase the security of internet transactions Visa and Mastercard have recently introduced 3D-Secure (like an online version of Chip and PIN). Depending on the card you have chosen to use and the retailer from whom you are purchasing, when you click Proceed when making a payment you may be asked by your card issuer for further authentication.
PLEASE CLICK THE FOLLOWING LINKS FOR MORE PAYMENT INFORMATION:
http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp
http://www.mastercard.com/uk/personal/en/cardholderservices/securecode/faqs.html
WHAT IF I HAVE A PROBLEM MAKING A PAYMENT ONLINE?
If you experience problems placing an order on-line and would like to place an order over the telephone please call us on +44 (0)203 1740170 or email us with your name and contact telephone number at: enquiries@clothingtrends.co.uk
CAN I CANCEL OR CHANGE MY ORDER?
We begin processing your order as soon as you placed it. For this reason, orders cannot be changed or cancelled once they are placed.
HOW DO I SIGN UP FOR THE CLOTHING TRENDS EMAIL UPDATES?
To sign up for the latest Clothing Trends email updates including exclusive discounts and offers please click on the ‘Sign Up’ link above.
IS IT SAFE TO ORDER ONLINE?
We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. So please order with confidence.
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