Mens & Womens Designer clothing and Fashion from Aeropostale, Hollister, Havaianas, Voi Jeans, Lipsy, Zanerobe, French Connection FCUK, Rollasole, Numph, Bench, Sugarhill Boutique, Not The Same, Kaffe, American Eagle Outfitters, Fred Perry, Ralph Lauren, Diesel, Hugo Boss, G-Star, Calvin Klein.
Delivery & Returns
Deliveries will be made within 3 working days after you place your order [excluding Sundays] e.g. If you order on Wednesday your goods will be delivered by the following Monday.
The cost of UK Standard Delivery is £3.95 and your order will be sent out via the most suitable carrier, depending on size and weight.
Order tracking is not available for Royal Mail deliveries, so please wait the full 3 working days for your delivery to arrive.
Your order can be delivered anytime between 7am and 7pm and a signature may be required on receipt.
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
UK NEXT DAY DELIVERY (only available for orders placed through www.ukkolours.com)
The cost of Next Day Delivery is £5.95.
If you order by 2pm, Monday to Friday, you will receive your goods the next day.
If you order anytime over the weekend, you will receive your goods on the Tuesday.
Any orders placed on a Bank Holiday will be delivered 2 working days later.
We do not deliver on Bank Holidays.
A tracking link will be sent to you once your order reaches the carrier we are using for your delivery.
Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour. A calling card will be posted through your door to let you know this has been done.
If the parcel cannot be left with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Next Day Delivery is not available to the following postcodes: AB31, AB33 - 38, AB44, AB45, AB51-56, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.
EUROPE
Deliveries will be made within 2-7 working days from order depending on your location.
The cost of delivery within Europe is £7.99.
Delivery maybe any time between 7am and 7pm and will require a signature on receipt.
Your order will be dispatched via the most suitable carrier, depending on size and weight.
Unfortunately, we do not currently offer an Express Delivery option on European deliveries.
Once your parcel has arrived in your country it will be passed on to an internal postal service.
If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
REST OF THE WORLD
Deliveries will be made within 14 working days from order.
The cost of overseas delivery is £14.99.
Delivery maybe any time between 7am and 7pm and will require a signature on receipt.
Your order will be dispatched via the most suitable carrier, depending on size and weight.
Unfortunately, we do not currently offer an Express Delivery option on worldwide deliveries.
Once your parcel has arrived in your country it will be passed on to an internal postal service.
If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
DO YOU DELIVER TO BFPO?
We can ship to BFPO addresses, using our standard delivery option.
All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.
Returns
In addition to the Distance Selling Regulations you can return any item within 14 days of receipt for a refund of the cost of the item OR to exchange it for a different size or colour.
The goods are your responsibility until they reach our Warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.
Please send your returned goods to:
Returns Department
Clothing Trends
PO Box 883
St. Albans
Hertfordshire
AL1 9DT
United Kingdom
In order for items to be refunded or exchanged they must be received in unworn, unsoiled condition, complete with attached tags, the original packaging and the purchase slip or customer information.
Please note it is very important that when you return an item we know who the return relates to, so please make sure to enclose your purchase receipt OR your name and address details and whether you require a refund or an exchange. Without these details we won’t be able to take the action you require.
Any refund will automatically be issued back to the card used to make the original purchase within 5 working days.
All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
Goods returned within 28 days of purchase with a slight fault, for example some loose stitching, will either be professionally repaired or replaced on a like for like basis.
If we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
Please note that in the interests of hygiene we do not accept returns on underwear.
Please note the following:
1. All return charges are the Customer's liability.
2. We will refund postage/ shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
Any return not complying with these terms will be rejected. This does not affect your statutory rights as a consumer.
Please note that we are happy to re-despatch items that have been returned for a different size/colour of the same item free of charge on the first occasion. However any further returns after the first occasion will be subject to additional postage charges to cover our shipping costs. Postage charges will also be applied should you request a different item from the original order to be despatched.
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